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Higher Education Institution Delivers 70% of W-2 Forms Through Self-Service

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Higher Education Institution Delivers 70% of W-2 Forms Through Self-Service

This University issues 67,000 W-2s annually and has a consent rate of 70% from employees opting to retrieve their forms from the e-PRINTVIEW self-service website.  For active employees, the University implemented a custom Single Sign-On option between their employee intranet portal and e-PRINTVIEW.  Once an employee is no longer active and loses access to the University’s portal, the inactive employee is given a specific set of login and password credentials to access an alternate e-PRINTVIEW website outside the portal.

The success of using W-2 self-service motivated the University to add both 1042-S and 1095-C forms to e-PRINTVIEW for employee access.

In addition to e-PRINTVIEW, the University uses JAT to print and mail forms to employees who do not consent to electronic delivery.  The University also uses PRINTVIEW PLUS to correct tax forms and distribute them to employees and for amended employer filing.


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